Our Policy

1. Arrival Time:

● Please ensure you arrive 10 minutes before your scheduled appointment time.

● We DO NOT ALLOW any grace period. Late arrivals may result in a shorter service time.

2. Dressing Time:

● 10 minutes of service time are allocated for getting dressed and preparing for your service.

● All services hands on time are: 50 minutes / 80 minutes / 110 minutes

● Once dressed, enjoy the complimentary champagne chocolate and water at the lobby

● Rescheduling and Cancellation Policy:

● We enforce a 24-hour rescheduling and cancellation policy.

● Cancellations made on the same day as the appointment will incur a fee of $50 per person.

● No-shows will be billed the full-service amount.

3. Payment Procedure:

● We DO NOT CHARGE THE CARD ON FILE for the full service; only a deposit is required.

● A physical form of payment will be needed after your service to complete the transaction.

4. Gratuities:

● For spa packages/services lasting TWO HOURS OR MORE, a 15% minimum gratuity will be added upon checkout.

● This gratuity is NOT INCLUDED in the service price and goes directly to the massage therapists and estheticians.

5. Damage to the rooms:

● Please note that any damage to our massage rooms, tables or furniture in the room will result in a $100 clean up or replacement fee.